Frequently asked questions
How long until I receive my order?
We begin preparing your confirmed order immediately on the same day (Sat-Sun Included). Order is typically sent to the carrier on the same day at the fastest, and you will receive a shipping confirmation by email or SMS. This confirmation contains a tracking number for the shipment status.
What is the shipping methode?
Order for the contiguous USA is delivered by Premium FedEx® with 2-5 business days shipping, For USA, Europe countries and Middle East countries by DHL/GLS with 2-5 business days shipping. Please refer to the checkout page for all other regions.
Do I get a tracking link?
Yes, shipments are protected by InsureShield™ and fully trackable, a tracking link is provided to you in your shipping confirmation. Any lost, damaged, or delayed shipments are covered in full. If you haven't received your goods within 7 business days, feel free to use Track My Order-service
How much does shipping cost?
We offer free premium shipping within the contiguous United States and certain EU countries. Additional shipping costs for certain locations may apply. Please refer to the checkout page to see the total shipping cost.
Do you offer financing?
Yes, Enigwatch is an official partner of pay-later services financing via Affirm, Klarna, and AfterPay Explore Financing options